Wednesday, April 26, 2017

CareSource - Community Health Worker - Savannah

Requisition Number
Post Date

Job Title
Community Health Worker
Job Description
Role and Responsibility:
  • Participate as a member of the Regional Care Coordination Team to coordinate care for members
  • Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to; hospital, provider office, community agency, member’s home, telephonic or electronic communication
  • Accompany members to appointments and other social service encounters when necessary
  • Coordinate logistics to support care plan goals and interventions – reminders, transportation, and childcare arrangements  - for members
  • Verify eligibility, previous enrollment history, demographics and current health status of each member
  • Contribute to assessments by gathering information from the member, family, provider and other stakeholders
  • Contribute to the development and implementation of care plan, reporting information to the Care Coordinator
  • Assist with the provision of health education and wellness materials as directed by the Care Coordinator(s) or Team Leader
  • Maintain appropriate documentation within protocols and guidelines of the Care Management program
  • Starts each intervention with members wondering, “What does the world look like for this person, and how can I meet him or her where they are?  What are his or her unique needs, and how can CareSource help?”  In each interaction, the employee will aspire to help the member to feel informed, empowered, and supported by CareSource
  • Looks for ways to improve the process to make the members experience with CareSource easier and shares with leadership to make it a standard, repeatable process
  • Regular travel to conduct member visits, provider visits and community based visits as needed to ensure effective administration of the program
  • Perform any other job related instructions as requested

Education / Experience:
  • High School Diploma or General Education Diploma (GED), is required
  • Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred
Required Competencies / Knowledge / Skills:
  • Proficient with Microsoft Office, including Outlook, Word and Excel
  • Sensitivity to and experience working within different cultures
  • Good interpersonal skills
  • Ability to work independently and within a team environment
  • Ability to identify problems and opportunities and communicate to management
  • Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
  • Demonstrate compassion, support and collaboration with members and families
  • Self-motivated and inquisitive
  • Comfort with asking pertinent questions
  • Ability to work in a fast-paced environment
  • Ability to demonstrate and promote ethical conduct
  • Ability to develop positive relationships with all stakeholders
  • Awareness of community & state support resources
  • Organized , detail-oriented and conflict resolution skills
  • Ability to keep composure and professionalism during times of high emotional stress
  • Ability to maintain confidentiality and act in the company’s best interest
  • Proven track record of demonstrating empathy and compassion for individuals
  • Proven track record for improving processes to make things easier for those you have served
Licensure / Certification:
  • Harold P. Freeman Patient Navigation Institute Certification, or equivalent approved training program, is preferred
  • Employment in this position is conditional pending successful clearance of a driver’s license record check.  If the driver’s license record results are unacceptable, the offer will be withdrawn or, if  employee has started employment in position, employment in this position will be terminated
  • Employment in this position is conditional pending successful clearance of a criminal background check.  If the criminal background results are unacceptable, the offer will be withdrawn or, employee has started in position, employment in this position will be terminated
  • To help protect our members and the communities we serve from acquiring communicable diseases, evidence of immunity to Influenza is required for this role. CareSource will provide the Influenza vaccination to required employees annually during Influenza season (October 1 – March 31) as a condition of continued employment in this position.  Employees hired during Influenza season will have forty five (45) days from their hire date to complete the required vaccination.  Any exceptions to this requirement must be reviewed and approved by a member of the Employee Health team. 
Working Conditions:
  • Mobile Worker:  This is a mobile position, meaning that regular travel to different work locations is essential.  Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
  • Reside in the same territory they are assigned to work in ; exceptions may be considered, due to business need
  • May be required to travel greater than 50% of time to perform work duties.  A valid driver’s license, car, and insurance are necessary for work related travel
  • Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
  • Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource resources